Privacy Policy

Effective date: 14 July 2025

Charlie’s Groom Room takes your privacy seriously and complies with UK GDPR when handling personal data.

1. Who We Are

Charlie’s Groom Room is a UK-based pet grooming business.
Website: https://www.charliesgroomroom.co.uk/
Email: Click here

2. What Data We Collect

We may collect:

  • Your name and contact information

  • Details about your pet(s)

  • Booking and appointment data

  • Technical data like IP address

3. Why We Use It

We use your data to:

  • Schedule and manage services

  • Answer queries

  • Improve our site and customer experience

  • Meet any legal obligations

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Consent – when you provide your information to us

  • Legitimate interests – to operate our business and provide grooming services

  • Legal obligations – where processing is required by law

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.
When data is no longer required, it is securely deleted or anonymised.

6. Data Security

Your personal data is securely stored and protected using appropriate technical and organisational measures.
We do not share your data with third parties unless required by law.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (where applicable)

  • Object to or restrict certain data processing

  • Withdraw consent at any time

To exercise your rights, please contact us here.

8. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.